Privacy Policy

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This site uses cookies for marketing, personalisation, and analysis purposes. You can opt out of this at any time or view our full privacy policy for more information.

 

Big Skies (collectively referred to as “Big Skies”, “we”, “us” or “our” in this privacy notice) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we look after your personal data if you are:

We may update this privacy policy from time to time – you can find our latest policy on our website at https://www.bigskiesholidaycottages.co.uk/privacy-policy/ or by asking us for a copy.

1. Important Information

References to Big Skies refer to Big Skies Estates Limited (company number 11800375).

Big Skies is the data controller and responsible for your personal data.

We have appointed a Data Protection Manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Manager as follows:

Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The Data We Collect And How We Collect It

The data we collect

Depending on your relationship with us (for instance, whether you are a buyer, seller, guest, supplier or professional contact), we collect, use, store and transfer some or all of the following data:

Can you withhold your data?

You can withhold your data from us if you wish. But where we need to collect personal data by law, or to provide services to you, and you fail to provide that data when requested, we may not be able to provide our services to you. In such cases, we may have to suspend or terminate our engagement, but if this is the case, we will notify you at the time.

Sensitive Data

You may provide us with information about disabilities or health conditions, for example to check that a property is suitable for your needs.

Measures to protect against the spread of coronavirus

Those attending our offices may “sign in” using the NHS Test and Trace QR code displayed in the vicinity of our reception areas.

Where we collect your data from

We may collect your data from different sources:

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the details above if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityLawful basis for processing including basis of legitimate interest
To register you as a new client, guest, buyer, seller or supplier(a) Performance of a contract with you(b) Necessary for our legitimate interests (necessary to provide our services even where there is no contract with you)
To carry out identity checks and referencing checks.(a) Necessary to comply with a legal obligation(b) Necessary for our legitimate interests (to check on the financial standing of buyers of properties)
To provide services to you and carry out your instructions in connection with our services.Performance of a contract with you
To interact with you in connection with:(a) the purchase, sale, or hire of a property (including viewings and negotiating sales),(b) managing any holiday property in which you may be a guest,in each case where you are not a direct client of Big Skies(a) Necessary for our legitimate interests (to provide services which we are contractually required to provide to our client, and which also benefit you).(b) Consent., where you have provided consent to us using information in this way.
To share information with your other professional advisors for the purposes of them providing services to you.(a) Performance of a contract with you(b) Consent, where you have provided consent to us sharing this information
To share information with your other professional advisors for the purposes of them providing services to you.(a) Performance of a contract with you(b) Consent, where you have provided consent to us sharing this information
To communicate with you for the purpose of providing services to our clients, who may be mutual clients.Necessary for our legitimate interests (to provide services to our clients in an efficient manner).
To carry out administration in connection with the provision of services to you, including:(a) Managing payments, fees and charges(b) Collect and recover money owed to us(c) Collecting deposits and making payments to guests and owners of holiday properties.(a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us; to make payments needed or required in connection with our services)
To manage queries relating to services we have provided to you historically(a) Performance of a contract with you(b) Necessary for our legitimate interests (to be able to respond to queries about our services)
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey(a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a competition or complete a survey(a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to youNecessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiencesNecessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about services that may be of interest to you(a) Consent (where you have provided positive consent)(b) Necessary for our legitimate interests (to develop our products/services and grow our business)
Where we are required to send information to our regulators, the Property Ombudsman, or other agencies, including providing information to HMRC, and providing information to the Property Ombudsman.(a) Necessary to comply with a legal obligation(b) Necessary for our legitimate interests (to comply with our regulatory obligations)
To provide information to NHS Test and Trace on those attending our office.(a) Consent (where you voluntarily sign in using a QR Code)(b) Necessary for our legitimate interests (to help protect our clients and staff from the spread of coronavirus; to comply with requests from public bodies)

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

In addition, we may process your personal data without your knowledge or consent, where this is required or permitted by law.

Sensitive Data

Where we hold particularly sensitive data, we will only use this for the purpose of providing our services to you or where required by law.

Marketing

Please see section 4 below, for details of how we use your data for marketing purposes.

Anti-Money Laundering and Fraud Prevention

We are required by law and our regulators to carry out checks on the identity and address of our clients. As part of carrying out those checks, we may pass your details to third party search providers.

We may also be required by law to provide your personal data to crime or fraud prevention agencies.

Cookies when using our website

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.bigskiesholidaycottages.co.uk/cookies-policy/

When you click through to other websites from our site, those websites may place cookies on your device or collect data from you. We are not responsible for the activities of the provider of any third party website.

4. How We Use Your Data For Marketing Purposes

We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and events may be relevant for you.

You may receive marketing communications from us in respect of our business and our services if you have requested information from us or previously been a client of Big Skies and, in each case, you have not opted out of receiving that marketing.

We do not share your contact details with any third party for the purpose of that third party sending marketing.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us using the details above at any time.

5. Disclosures Of Your Personal Information

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 3 above:

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

We may transfer your personal data to guests, owners, buyers or sellers who are outside of the UK, or third parties providing services to us who are based outside of the UK or European Economic Area (EEA). This includes parties providing IT administration services and hosting services, and parties providing assistance with managing our marketing databases.

Whenever we transfer your personal data outside of the UK or EEA, we do so in a manner permitted by data protection laws. Where required by law, we ensure a similar degree of protection is afforded to your data by ensuring at least one of the following safeguards is implemented:

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For more details of our specific retention periods, please contact our Data Protection Manager.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are set out below. If you wish to exercise any of the rights set out above, please contact our Data Protection Manager.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Complaint to the ICO

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Your legal rights

Your legal rights are as follows:

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